Cancellation Policies

CUSTOM ITINERARIES

• You can cancel your request and receive a full refund as long as we have not started preparing your itinerary.
• When you place your request, you expressly ask us to start preparing the itinerary as soon as your payment is confirmed and you acknowledge that, from that moment, as it is a service made to order, you lose the 14-day right of withdrawal. Once we have started preparing the itinerary, it can no longer be cancelled with a refund.
• If the itinerary is not delivered within 48 hours, or does not match what you asked for, please contact us: we will correct the itinerary or refund the amount paid.
• Cancellation and refund requests are made by email to info@discoverlagos.com. Refunds are made to the original payment method, through Lemon Squeezy.

ACTIVITY BOOKING REQUESTS

Bookings made through the website's booking requests follow the cancellation policy of the activity operator. To cancel or change a booking, please contact the operator directly.

In any case not covered by this policy, the rights that the law grants to consumers apply.